Refund policy
Effective Date: 30 July 2026
At MeterMall, we are committed to supplying quality prepaid electricity and water metering products. If you are not completely satisfied with your purchase, this policy explains your options for returns, exchanges and refunds.
1. Returns Eligibility
You may request to return an item within 14 days of receiving your order, provided that:
The product is unused and uninstalled.
The product is in its original packaging with all accessories, manuals and documentation.
The product is in a resalable condition.
Proof of purchase is provided.
MeterMall reserves the right to inspect all returned products before approving a refund or exchange.
2. Incorrect Orders or Change of Mind
If you ordered the incorrect product or simply changed your mind:
You may return the item within 14 days.
The product must remain unused and unopened where possible.
Delivery and return courier costs are the responsibility of the customer.
A refund will be processed once the returned product has been inspected and approved.
Products that have been installed, programmed, damaged or modified cannot be returned unless they are defective.
3. Defective or Faulty Products
If a product is found to be defective due to a manufacturing fault, MeterMall will:
Repair the product;
Replace the product; or
Refund the purchase price,
in accordance with the Consumer Protection Act.
The product may first be inspected or tested by the manufacturer or authorised supplier to confirm the fault.
Damage caused by incorrect installation, misuse, power surges, physical damage, water ingress (where not designed for such use), tampering or unauthorised repairs is not covered.
4. Incorrect Product Supplied
If you receive an incorrect product due to an error by MeterMall:
Notify us within 7 days of delivery.
We will arrange collection of the incorrect product.
We will dispatch the correct product at no additional cost.
5. Non-Returnable Items
The following items cannot be returned unless defective:
Products that have been installed.
Products that have been programmed or customised.
Products damaged after delivery.
Clearance or discontinued items marked as non-returnable.
Products with missing parts, accessories or packaging.
6. Refunds
Once your returned item has been received and inspected:
Approved refunds will be processed to the original payment method.
Refunds are generally processed within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a MeterMall error or a confirmed manufacturing defect.
7. Exchanges
Where stock is available, MeterMall may exchange an eligible product instead of issuing a refund.
If there is a price difference between products, the customer will either:
Pay the difference; or
Receive a refund for the difference.
8. Return Shipping
Unless the return is due to an incorrect shipment or confirmed manufacturing defect:
Customers are responsible for all return shipping costs.
MeterMall recommends using a tracked courier service, as we cannot accept responsibility for products lost or damaged during return transit.
9. How to Request a Return
To request a return, please contact our team before sending any products back.
Email: hello@metermall.co.za
Please include:
Order number
Customer name
Contact details
Reason for the return
Photographs (if the product is damaged or faulty)
Our team will provide return instructions and, where applicable, a Return Merchandise Authorisation (RMA).
Our Commitment
We strive to make every purchase with MeterMall simple, reliable and hassle-free. If you experience any issues with your order, our team will work with you to resolve the matter as quickly and fairly as possible.