Shipping policy
Effective Date: 30 July 2026
At MeterMall, we strive to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines our delivery process, estimated timeframes, and important information relating to the shipment of your order.
1. Delivery Areas
MeterMall delivers throughout South Africa using trusted courier partners.
If you require delivery outside South Africa, please contact our sales team to discuss available shipping options.
2. Order Processing
Orders are processed during normal business hours:
Monday – Friday
08:00 – 17:00
(Excluding public holidays)
Orders received outside business hours, on weekends, or public holidays will be processed on the next business day.
3. Dispatch Time
Where products are in stock, orders are generally dispatched within 1–3 business days after payment has been successfully received.
Some specialised, programmed, or supplier-direct products may require additional processing time. Should this occur, our team will contact you with an estimated dispatch date.
4. Delivery Timeframes
Estimated delivery times after dispatch are:
Major metropolitan areas: 1–3 business days
Regional areas: 2–5 business days
Remote or outlying areas: 3–7 business days
These timeframes are estimates only and may vary depending on courier operations and delivery location.
5. Delivery Charges
Shipping costs are calculated during checkout based on:
Delivery destination
Parcel size and weight
Courier service selected
Any applicable delivery charges will be displayed before payment is completed.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation together with tracking information, where available, allowing you to monitor your delivery.
7. Delivery Requirements
To ensure successful delivery:
Please provide a complete and accurate delivery address.
Ensure that someone is available to receive the parcel during business hours.
A signature may be required upon delivery.
MeterMall cannot be held responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.
8. Failed Deliveries
If delivery cannot be completed due to:
Incorrect address details
No recipient available
Refused delivery
the parcel may be returned to MeterMall.
Any additional courier charges incurred for re-delivery may be payable by the customer.
9. Delivery Delays
While every effort is made to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:
Severe weather conditions
Public holidays
Civil unrest
Courier network disruptions
Manufacturer or supplier delays
High order volumes
MeterMall shall not be liable for delays caused by circumstances beyond its reasonable control.
10. Damaged Deliveries
Please inspect your parcel upon delivery.
If the packaging appears damaged:
Note the damage when signing for delivery where possible.
Take photographs of the parcel and products.
Notify MeterMall within 48 hours of receiving your order.
We will investigate the matter and assist in resolving the issue as quickly as possible.
11. Missing or Incorrect Items
If your order is incomplete or incorrect, please notify us within 7 days of delivery.
Our team will investigate the matter and arrange any necessary replacement or collection where applicable.
12. Collection Option
Where available, customers may choose to collect their order directly from MeterMall.
Collection is by prior arrangement only, and customers will be notified once their order is ready.
13. Ownership and Risk
Ownership of the products transfers to the customer once full payment has been received.
Risk in the goods transfers upon delivery to the delivery address provided by the customer.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: hello@metermall.co.za