Terms of service

Effective Date: 30 July 2026

Welcome to MeterMall. These Terms of Service govern your use of our website and the purchase of products from MeterMall. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About MeterMall

MeterMall is an online marketplace supplying prepaid electricity and water metering products, accessories, and related utility solutions throughout South Africa.

2. Website Use

By using this website, you agree that you will:

Use the website lawfully and responsibly.
Provide accurate and complete information when placing orders.
Not attempt to interfere with the operation or security of the website.
Not use the website for fraudulent or unlawful purposes.

MeterMall reserves the right to suspend or terminate access where misuse is identified.

3. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

Images are for illustrative purposes and may differ slightly from the actual product.
Specifications may change without prior notice where manufacturers release updated versions.
Product availability is subject to stock availability.

4. Pricing

All prices displayed on the website are shown in South African Rand (ZAR).

MeterMall reserves the right to:

Correct pricing errors.
Change prices without prior notice.
Cancel orders placed using incorrect pricing caused by technical or administrative errors.

Customers will be notified before any affected order is processed.

5. Orders

Submitting an order does not automatically constitute acceptance.

MeterMall reserves the right to:

Accept or decline any order.
Limit quantities purchased.
Cancel orders where payment cannot be verified.
Cancel orders where stock is unavailable.

Should an order be cancelled after payment has been received, a full refund will be processed.

6. Payment

Payment must be successfully received before orders are dispatched.

MeterMall accepts approved online payment methods available through the website.

All online transactions are processed through secure payment gateways.

MeterMall does not store customers' payment card information.

7. Shipping & Delivery

Delivery times provided are estimates and may vary due to:

Courier delays
Manufacturer delays
Public holidays
Circumstances beyond MeterMall's reasonable control

While we aim to dispatch orders promptly, delivery dates cannot be guaranteed.

8. Installation

Many MeterMall products require installation by a suitably qualified electrician, plumber, or competent installer.

MeterMall shall not be liable for:

Incorrect installation
Incorrect wiring
Incorrect plumbing
Failure to comply with local regulations
Damage caused during installation

Customers are responsible for ensuring that products are installed in accordance with all applicable standards and manufacturer instructions.

9. Product Registration

Certain prepaid metering products require registration, commissioning, or activation before use.

Customers are responsible for ensuring that all required registration procedures have been completed before purchasing prepaid electricity or water tokens.

10. Warranty

Products supplied by MeterMall are covered by applicable manufacturer warranties where provided.

Warranty claims remain subject to inspection and confirmation of the reported fault.

Damage caused by misuse, negligence, unauthorised repairs, incorrect installation, abuse, or external causes is excluded from warranty coverage.

11. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy, available on this website.

12. Intellectual Property

All website content including:

Logos
Graphics
Product photography
Text
Website design
Branding

remains the property of MeterMall or its licensors.

No content may be copied, reproduced, distributed or used without prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, MeterMall shall not be liable for:

Indirect or consequential losses
Business interruption
Loss of profits
Loss of data
Delays beyond our reasonable control

MeterMall's maximum liability shall not exceed the purchase price paid for the relevant product.

Nothing in these Terms limits any rights available to consumers under South African law.

14. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

15. Governing Law

These Terms of Service shall be governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

16. Changes to These Terms

MeterMall may update these Terms of Service from time to time.

The latest version will always be published on this website, and continued use of the website constitutes acceptance of any updated Terms.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MeterMall

Email: hello@metermall.co.za